Help Center
Frequently Asked Questions
Everything you need to know about ordering, shipping, storage, and compliance. Can't find your answer? Our research support team responds within 2 hours.
Our products are available to qualified researchers, academic institutions, licensed laboratories, and biotech companies. By placing an order, you confirm that you are purchasing for legitimate laboratory research purposes and will comply with all applicable laws and regulations in your jurisdiction.
We accept major credit cards (Visa, Mastercard, American Express), bank wire transfers, and cryptocurrency (Bitcoin, Ethereum). All transactions are encrypted and processed through PCI-DSS compliant payment processors.
Orders can be modified or cancelled within 2 hours of placement, provided they have not yet entered our fulfillment queue. Contact our support team immediately at research@completepeptides.com with your order number. Same-day dispatch orders may not be modifiable after 12PM EST.
Yes. Research institutions, universities, and labs ordering 10+ units per compound qualify for our institutional pricing program. Contact our research support team with your institution details and intended research application for a custom quote.
There is no minimum order quantity. You can purchase a single vial of any compound. Bulk discounts apply automatically at 5+ units (10% off) and 10+ units (18% off) of the same SKU.
Still have questions?
Our research support team — staffed by PhD biochemists — responds to all inquiries within 2 business hours.